Return Policy

Returns, Exchanges, and Refunds

1) Do you accept returns?
Returns are accepted as long as they do not exceed 14 days of delivery of the item. However, all items returned should be unopened, original tags attached to the items , and the return postage be paid by the returner. Proof of postage should then be emailed to us as proof of delivery.
**Promotional/sale items are final and cannot be returned or exchanged.

2) Do you accept exchanges?
Provided that the returned item is unopened, exchanges are possible. Please send us a message at with your order number and details of what you would like to exchange.

3) I have changed my mind about my item, what do I do?
Unfortunately, as soon as an order is placed on our website, our warehouse team packages and ships the items. This is to avoid delays in the shipping process.

4) How long do refunds take?
Refunds may take up to 14 working days, depending on the system you used to pay with. Please contact us if it has been more than 14 days.

5) How will I recieve my store credit?  Expect an emailed E-Gift card within 3 business days of the delivery of your Return at our warehouse.

6) What is your full return policy?
All items bought may be returned and/or refunded by the buyer, subjected to the discretion and approval, given the following conditions:
Exclusions apply to promotional (free) items.
Request(s) for returns are accepted within 14 working days from delivery.
All items must be returned in their delivered state, along with all of its parts and tags.

Returns must be scent free, unworn, unwashed, with all tags attached. Please include your packing slip with the return.
Damaged/defective/wrong items may be exchanged, depending on approval.
Cancellation of items/orders may be made prior to the completion of orders. Cancellation made after shipment of the item(s) and/or after 2 hours of the initial purchase, must get approval.
The return shipping postage will solely be the responsibility of the buyer. Shipping charges are not refundable. 
The management reserves the right to refuse any returns/refunds and each case is subjected to the sole discretion of McKenna Rose Boutique.
The company will not be liable for any errors in shipping addresses provided by the customer and will be subject to the item returning back to us before receiving a refund.
Any change of addresses are subjected to approval and orders that are shipped/completed are strictly non-editable.
Any reshipment of items done must correspond to the address found in the initial order and cannot be changed nor substituted with another address, design or brand of the item. We are not liable for the inaccuracy of address as provided by the buyer.

7) What if my item(s) arrive damaged?
If you have received a damaged item, please let us know immediately at and provide photos of damaged item within 3 days of delivery for replacement. Merchandise that has been washed cannot be accepted for store credit.

8) Lost or Stolen Packages

When you place an order with us  please note that the liabilityis between you and USPS. We do not make any exceptions to this policy. We are happy to replace items not marked as delivered but once item is scanned as delivered we are no responforsible  for lost or stolen packages.

To help track package:

  • confirm shipping address is correctly entered
  • check local USPS tracking information and confirm delivery location
  • check with neighboring houses for possible misplaced delivery
  • Confirm updates from USPS tracking system


  • All accessories
  • All hats
  • All bodysuits
  • All jewelry
  • All intimates
  • All sale items


If you return a non-refundable item the item will be disposed of or donated. Store credit will no be issued. No exceptions.